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All refunds, returns and exchanges must be coordinated directly with the artist. If you are unsatisfied with your purchase, or if an item arrives to you damaged, you must contact the artist within 10 days of receipt, or within the individual artist’s stated time frame. If a condition of the refund is to ship the item back, please use the same or similar packing supplies. For items that were damaged during shipping, you must provide photographs of the packaging as well as the item that is damaged. Additional conditions under which a Refund, Return Exchange or Cancellation will be granted will vary from artist to artist. Please see that artist’s page for their stated policies. The artists' contact information can be found in your confirmation email. You can also find the contact information on the artists' shop pages. For the artist directory, please click here. Custom orders and personalized items are not returnable unless the item is defective.