Shopping On Our Site
Accounts & Information We Collect
- Your data that we can see through Google Analytics.
- Your billing address and shipping address when you place an order.
- Your contact information and IP address when you fill out a contact form.
- The information you fill out when you create an account.
We do not keep or “see” any credit card or financial information that you may provide when you purchase something. We use Paypal as our payment gateway. All transactions, including any refunds that the HGC Store may directly process will go through Paypal.
About Our Artists
Haverford Guild of Craftsmen
- Workshops and “Make & Takes”
- Educational Opportunities
- Social Opportunities Including Potlucks, Picnics, Field Trips & Excursions
- A Customizable Member Profile on Our Website
- Peer Reviews & Master Artisan Sessions
The Haverford Guild of Craftsmen online store does have site-wide store policies. However, due to the varying nature of the art that is offered here, the artists are also asked to have their own Shipping and Returns, Refunds, Exchanges & Cancellations policies in place. To see those policies, view a product sold by that artist and click on the “Policies” tab. If they do not have a specific policy in place, then you will see the default site-wide policies.
All artists are required to follow the site-wide policies. They may expand on the Shipping and Returns, Refunds, Exchanges & Cancellations policies, but they may not minimize them.
All refunds, returns and exchanges must be coordinated directly with the artist.
If you are unsatisfied with your purchase, or if an item arrives to you damaged, you must contact the artist within 10 days of receipt, or within the individual artist’s stated time frame. If a condition of the refund is to ship the item back, please use the same or similar packing supplies.
For items that were damaged during shipping, you must provide photographs of the packaging as well as the item that is damaged.
Additional conditions under which a Refund, Return Exchange or Cancellation will be granted will vary from artist to artist. Please see that artist’s page for their stated policies.
The artists’ contact information can be found in your confirmation email. You can also find the contact information on the artists’ shop pages. For the artist directory, please click here.
Custom orders and personalized items are not returnable unless the item is defective.
Every item is shipped directly from the artist. Due to the varied nature of the art on this site, there is no perfect “one-size-fits-all” shipping option. Because of that we offer the artists (and you) a couple of different shipping options:
USPS Retail Parcel Shipping and Handling: The artists may choose to offer this option if the item is less than 1lb.
USPS Retail Ground Shipping and Handling: The artists may choose to offer this option if the item is less than 35lbs.
Contact the Artist to Make Shipping Arrangements (You will be billed for shipping costs separately by the Artist): The artists may set this option for their individual shop. Alternatively, if you have any questions, you are welcome to contact the artist directly.
Local Pickup: Some artists will have this option available. The artist will contact you to arrange time and location.
Free Shipping: Some artists may offer Free Shipping on an individual shop basis. See the artist’s shop shipping policies for more information.
Please note: Each artist may have already listed estimated shipping costs and specific shipping details in their individual shop policies and product details. Please be certain to read the full product descriptions for any additional specific shipping information provided by the artists.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.” (Your credit card and other payment information is collected by a third party, we do not have access to or retain records of your credit card number.)
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you;
Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at haverfordguild(at)gmail.com or by mail using the details provided below:
PO Box 691, Havertown, PA, 19083-0691, United States